How it works in 5 easy steps....

To register with Mind Wellbeing click on our New User Register button in the home page and complete your contact details then create your user name and password sign in. You will be emailed a link to the contact email you have provided in order to activate your account.
Activate your account using the link or activation code emailed to you. You will be prompted for the user name and password you created.
Access your account through Mind Wellbeing's homepage Existing User Sign In button and complete your personal details and assessment questionnaire. When you are ready to submit your details and assessment you will be prompted to purchase your initial consultation.
If you are satisfied with our terms and conditions, you may purchase your initial consultation credit. You will be prompted to confirm payment and may pay by PayPal, credit or debit cards.
You will be sent a welcome email by your assigned counsellor and through therapeutic exchanges begin your counselling session. Each session is made up of a number of therapeutic exchanges that amount to a similar length to about an hour of live counselling. You can vary the length of your exchanges according to how much time you have free. Your counsellor will respond to you within 48 hours and we ask you to respond to them within 7 days. Alternatively, once you have begun counselling you can arrange a set appointment time for further sessions with your counsellor for live messaging. Please see our terms & conditions for more details.
  • To access on-line counselling you will need internet access and a safe environment in which to work.


Technical info. is designed and developed to work with modern browsers, to ensure your browser is up-to-date please visit –

If you do experience any technical difficulties or wish to offer feedback please contact us at

With technical support cases it would also help us if you could provide details of your current system/mobile device and information about your current browser.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.